Building better client relationships for Dax

“Has moving to Brockeridge Park had an impact on our business? Well before we moved into our high-quality office space within Ripple Court, we never invited clients to visit us. Now, they come here all the time and they love it,” that’s the verdict of Kathryn Phillips, director of Dax International who moved to the rural business park less than a minute from the M50 and the national motorway network xx years ago.

Previously located in office space near the M5 in Tewkesbury, Dax International – specialists in aerospace and defence component distribution – were reluctant to invite clients to visit. Kathryn continues, “The offices were functional but that’s about all and the congestion around the motorway junction was ridiculous. At Brockeridge Park, you can be on the M50 in less than a minute and the M5 in under ten. It’s a fabulous central location giving us easy access to our clients located along the aerospace / defence corridor of the M5.”

Founder and MD of Dax International Alan Buck continues, “In an industry increasingly dominated by big company attitudes, we give customers the levels of attention and response they thought had gone forever. Being able to hop in the car, get onto the motorway and be with them to help solve their problems same day is all part of our commitment to genuine customer service.”

The business is also impressed with the facilities nearby to entertain clients. From traditional country pubs to restaurants with award winning chefs, all are within 10 minutes of the office at Brockeridge Park.

Cathryn concludes, “It’s not just the location. We are totally reliant on IT and fast communications. The broadband here is much quicker than we’ve had before. And to cap it all the standards of park management and service is also very good and extremely reliable. The landlord is superb - a real gentleman.”